Payments

Store prices are shown in USD unless another currency is explicitly displayed. Review the product configuration, quantity, shipping and any applicable taxes before submitting payment. The checkout total shows the amount for the order.

Payment availability depends on the methods enabled for the store and the options shown for your order at checkout. Use the checkout display as the reference for the methods currently available. If checkout is unavailable, contact support before attempting to place an order.

Follow the payment provider’s verification steps at checkout. Keep the order confirmation for reference. If a payment appears pending or you are unsure whether checkout completed, check your email and contact us before submitting the same order again.

Check the information entered at checkout and any verification requested by your payment provider. Your bank or provider can explain a decline or account restriction. If you contact TROHESTAR, include the time, order number if available, and the message shown; do not send full card details, security codes or passwords.

Approved refunds are sent to the original payment method under the Return & Refund policy. After a refund is initiated, posting time depends on the bank or payment provider. Contact support with your order number if you need help identifying a refund.

Use our contact form or email support@trohestar.com. We do not ask you to send payment card numbers, security codes, banking passwords or verification codes through the support form or email.